Practice Information

Dr Jacob encourages their patient’s rights to participate in decisions about their healthcare. If you have any questions regarding the purpose, importance, benefits, risk and possible out of pocket costs associated with your treatment don’t hesitate to speak with Dr Jacob. There is also a large range of brochures and leaflets available to support your decisions in the waiting room.

Patients of our practice are able to obtain advice or information related to their clinical care by telephone or electronic means where our GP’s determine that this is clinically safe and that face to face consultation is unnecessary for that patient. To be eligible for a telehealth consultation, there is specific criteria that needs to be fulfilled. This will ensure best medical practice. Patients of our practice have the right to access their personal health information on request with permission of the Doctor.

In line with the National Privacy Principles all patients’ consultations and Medical records are strictly confidential. It is the policy of this practice to maintain security of personal health information at all times, and to ensure that this information is only authorised to members of staff.

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.engadinemedicalandalliedhealthgroup.com.au and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

If you would like to read our privacy policy please ask our friendly receptionist.

Patients who do not speak or read English or who are more proficient in another language, or who have special communication needs are offered the choice of using the assistance of a language service to communicate with the Doctor. Please notify the receptionist if you need this service.
Free Translating and Interpreter Services Phone number: 1300 131 450
Enquires line: 1300 655 082

When the surgery is unattended for urgent medical advice, ring Dr Jacob on 0409 049 754. If Dr Jacob is unavailable please contact Sydney Medical Service Co – Operative Limited on 8724 6300 or The Sutherland Hospital on 9540 7111.

Level A:  Short Consultation Fee $50.00 medicare rebate: $29.95
Level B: Standard Consultation Fee $80.00 medicare rebate $43.90
Level C: Long consultation Fee $120.00 medicare rebate $84.90
Level D: Extra-long consultation $158.00 medicare rebate $125.10 

Pensioners, Health care card, veterans affairs, children under 18 and students who are full time tafe/uni students (need to show proof) will be bulk billed. Work cover, Procedures, Skin Checks, iron infusions and pap smears do have a fee, payable at time of Consultation.

Any complaints and suggestions can be conveyed to Dr Jacob through the receptionist’s. We have an anti – discrimination policy in place.

You can also make a complaint to the NSW Health Care Complaints Commission. Toll free: 1800 043 159 or 02 9219 744 hcc@hccc.nsw.gov.au

We phone patients to remind them of their appointments and any tests/immunisations that are due. Our practice is committed to preventative care. We may issue you with a National/ State or Territory reminder notice from time to time offering you preventive health services appropriate to your care. If you do not wish to be part of this system please let us know at reception.

We run an appointment system and endeavour to keep as close to this as possible. Patients with an appointment will have priority over those who do not, however urgent medical problems will always be dealt with promptly. If you need a longer appointment, please advise the receptionist when making your appointment.
Appointments can also be made on line HotDoc, simply go to www.hotdoc.com.au and follow the prompts.

The doctors will advise when your results are expected to arrive at the practice. Please phone the practice to find out your results and ask what they mean for your care. Doctors prefer that all patients return to the practice for their results and ongoing care.